General Terms and Conditions of Sale (GTCS)
Preamble
These General Terms and Conditions of Sale (GTCS) govern the sale of artworks offered on the online gallery Artigora website (hereinafter "the Site"). By accessing and using the Site, you fully accept these GTCS without reservation.
1. Company Information
Company Name: Svetlana Arefiev
Head Office: 47 chemin de Fontanières, 69350 La Mulatière
Contact: sarefiev@hotmail.fr, +33 (0)6 60 19 05 19
2. Purpose
These GTCS define the rights and obligations of the parties within the context of the online sale of artworks offered by Artigora.
3. Acceptance of the GTCS
Purchasing artworks on the Site implies full acceptance of these GTCS. The client declares to have read and accepted these terms before placing an order.
4. Artworks Offered
The artworks available for sale are those displayed on the Site at the time of the user's visit, excluding those marked as “sold.” Each piece is accompanied by a description provided by the artist or the Site.
A certificate of authenticity is issued and given to the buyer upon delivery or collection.
5. Prices
Artwork prices are indicated in euros, excluding shipping fees. Artigora reserves the right to change prices at any time, but the artworks will be billed based on the rates in effect at the time of order confirmation.
6. Orders
The order is confirmed once the client clicks the validation button after reviewing the order details. Artigora will acknowledge receipt of the order, calculate shipping fees, and inform the buyer by email.
Ownership of the purchased artwork is transferred to the buyer only once the full purchase price is paid and the artwork is received, either by collection or delivery.
If an artwork is currently being exhibited (at a fair or private exhibition) at the time of order, the buyer receives a reservation notice and payment timeline. From the day following the end of the exhibition, the sales conditions become effective, considering the reservation made.
7. Payment
Payment can be made by credit card or any other method listed on the Site. The order will only be accepted upon payment validation.
Payment by check:
Once check payment is selected, your order is reserved for 72 hours.
Payment in installments is available upon request (please contact us).
Please send your check by post, along with a printed copy of your online order.
Your order will be shipped upon receipt and clearance of the check. A shipping confirmation email will be sent.
Important instructions:
Make your check payable to: Svetlana Arefiev
Write your order number on the back of the check
Send everything in a stamped envelope to:
47 chemin de Fontanières, 69350 La Mulatière
Shipping will be arranged once the transfer is received. A confirmation email will be sent.
8. Delivery
Artworks are delivered to the address provided by the client at the time of order. Artigora commits to shipping artworks within fourteen (14) business days after order confirmation.
If the chosen artwork is being exhibited at the time of order:
Shipping fees are not displayed on the site. They are the client’s responsibility and are calculated individually for each order.
To exercise their right of withdrawal, the buyer must inspect, or have the receiving agent inspect, the condition of the artwork upon delivery, in the presence of the delivery person. Regardless of the carrier, in case of visible anomalies (damage, missing product, damaged or broken package, etc.), the following steps must be taken:
Unpack the parcel in the presence of the delivery person
Write detailed handwritten notes on the delivery slip specifying the nature of the issues, and request the delivery person's signature next to them. These notes serve as proof of the damage. Be specific (the phrase “subject to unpacking” is insufficient and not valid)
Notify the sender of the issue by registered mail within three (3) business days of receipt
Keep all items (artwork, packaging, etc.) in the exact state they were received
If a return is required, a written request must be sent to Svetlana Arefiev.
9. Right of Withdrawal
In accordance with applicable law, the client has 14 days from receipt of the artwork to exercise the right of withdrawal without having to justify reasons or pay penalties. The client must return the artwork in its original condition at their own expense.
10. Claims and Warranty
In the event of receiving a damaged or non-compliant artwork, the client must notify Svetlana Arefiev within 3 business days of receipt by registered mail. Artigora commits to addressing any non-conformity or hidden defect in accordance with legal provisions.
11. Intellectual Property
All artworks displayed on the Site are protected by copyright law. The buyer's rights to the acquired artwork are limited to private use unless expressly authorized by the gallery or the artist.
Any reproduction or use of the artworks without authorization is strictly prohibited. The artist retains all moral rights and rights of reproduction and representation related to the acquired artwork.
12. Personal Data
Artigora collects and processes clients’ personal data in accordance with its privacy policy. Data is used solely for order management and customer relations.
13. Applicable Law and Disputes
These GTCS are governed by French law. In case of dispute, the parties will strive to find an amicable resolution. Failing that, French courts will have exclusive jurisdiction.
Contact
For any questions regarding these GTCS, you may contact us at: artigora.com/contact